General Questions
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What is Awrox Company?
AWROX is a global shipping and logistics company that provides parcel forwarding, freight shipping, warehousing, customs clearance, and Buy-for-Me services for individuals and businesses in Iraq and Kurdistan.
Where is AWROX located?
AWROX operates in Iraq and Kurdistan, with international shipping partners in USA, UK, UAE, Turkey, China, and Europe.
When was AWROX founded?
AWROX was established in 2013 and has been expanding its shipping and logistics services ever since.
Shipping & Delivery
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What shipping methods does AWROX offer?
AWROX provides multiple shipping methods, including:
Air Freight – Fast delivery for urgent shipments.
Sea Freight – Cost-effective bulk shipping.
Land Freight – Reliable regional transport.
Express Courier Shipping – Fast delivery for smaller packages.
Door-to-Door Delivery – Direct shipping to customers.
How long does shipping take?
Shipping times vary based on the shipping method:
Air Freight: 3-7 days
Sea Freight: 15-30 days
Land Freight: 5-14 days
Express Shipping: 3-5 days
Can I track my shipment?
Yes! AWROX offers real-time tracking for all shipments via our website and mobile app. You will receive tracking updates from the moment your package is shipped until it arrives.
Do you provide shipping from Amazon, eBay, or AliExpress?
Yes! With our Buy-for-Me and Shop & Ship services, you can order from Amazon, eBay, AliExpress, and other international websites, and we will handle the shipping to Iraq and Kurdistan.
Can I ship large or heavy cargo?
Yes! AWROX supports bulk shipping, freight forwarding, and container shipping for businesses and large shipments.
Customs & Taxes
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Does AWROX handle customs clearance?
Yes! We offer full customs clearance services, ensuring that your shipments comply with local regulations, taxes, and import duties.
Do I have to pay customs fees?
Yes, customs fees depend on the type of product, declared value, and local import regulations. Our team will assist you in calculating duties and taxes.
Warehousing & Storage
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Does AWROX offer warehousing?
Yes! We provide short-term and long-term storage solutions in multiple locations, including temperature-controlled storage for sensitive goods.
How long can I store my products in AWROX warehouses?
Storage duration depends on your plan. We offer free storage for a limited time, after which fees apply.
Payments & Costs
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What payment methods do you accept?
AWROX supports multiple payment options, including:
FiB
ZainCash
FastPay
Debit/Credit Cards
Cash on Delivery (COD)
How do I calculate shipping costs?
You can use our rate calculator on the AWROX website or mobile app to estimate your shipping costs based on weight, size, and destination.
Are there membership plans for discounts?
Yes! AWROX offers membership plans that provide discounted shipping rates, priority handling, and additional benefits.
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